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Privacy Policy

Last updated: 15 October 2026

Boat Parts NZ is a trading name of Takara Trading Ltd. This Privacy Policy explains how we collect, use, store and share personal information when you visit boatparts.co.nz, place an order, contact us, subscribe to marketing, or otherwise interact with us.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and its information privacy principles.

1. Personal information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number, billing address and delivery address.
• Account details, login information and saved preferences if you create an account.
• Order information, including products purchased, order value, payment status, delivery details, returns and refunds.
• Messages, enquiries, product reviews and other information you provide when communicating with us.
• Marketing preferences and information about how you interact with our emails.
• Technical information such as your IP address, browser type, device information, pages viewed, referring website and website activity.
• Information used to detect fraud, protect our store and verify transactions.

Payments are processed by Shopify or another payment provider. We generally do not receive or store your full payment card number.

2. How we collect information

We collect personal information:

• Directly from you when you place an order, create an account, complete a form, subscribe to emails, request support or otherwise contact us.
• Automatically through cookies and similar technologies when you use our website.
• From Shopify and service providers that operate parts of our store, process payments, prevent fraud or provide technical support.
• From couriers and delivery providers, for example when they provide tracking or delivery information.
• From Trade Me or another sales channel when you buy from us or contact us through that channel.
• From marketing, analytics and advertising providers where those services are enabled.

If we collect personal information about you from another person or organisation, we will take reasonable steps to make you aware of the collection and the matters required by the Privacy Act 2020, unless an exception applies.

3. Why we collect and use information

We may use personal information to:

• Process payments, fulfil orders and arrange delivery or collection.
• Provide order confirmations, tracking updates and customer support.
• Manage returns, refunds, warranties, complaints and product enquiries.
• Create and administer customer accounts.
• Operate, maintain, secure and improve our website and services.
• Understand website performance and how customers use our store.
• Send marketing communications where you have subscribed or where otherwise permitted by law.
• Prevent fraud, misuse, security incidents and unlawful activity.
• Keep business, tax and transaction records and comply with legal obligations.
• Establish, exercise or defend legal claims and enforce our store policies.

If you do not provide information needed to process an order, payment or delivery, we may be unable to complete your purchase. Providing information for marketing is optional.

4. Cookies and website analytics

Our website and service providers use cookies and similar technologies to keep the store functioning, remember preferences, understand website use, measure performance and, where enabled, support advertising.

You can control cookies through your browser settings and any privacy or cookie controls displayed on our website. Blocking some cookies may affect store functions such as the cart, checkout or account login.

5. Who we share information with

We may share personal information only where reasonably necessary for the purposes described in this policy, including with:

• Shopify, which hosts and operates our online store and may process payments.
• Payment processors, banks and fraud-prevention providers.
• Courier, freight and delivery providers.
• Email providers such as Mailchimp when you subscribe to marketing.
• Google services used for analytics, advertising, Merchant Center or website measurement where enabled.
• Trade Me and other sales channels through which you choose to interact with us.
• IT, website, cloud storage, accounting and professional service providers working for us.
• Government agencies, regulators, courts, law enforcement or other parties where disclosure is authorised or required by law.
• A purchaser or adviser involved in a genuine proposed sale or restructuring of our business, subject to appropriate confidentiality and privacy safeguards.

We do not sell your personal information.

6. Shopify

Our store is hosted by Shopify. Shopify processes information about your use of the store to provide its ecommerce, checkout, security and related services. Shopify may also process information for its own purposes as described in the Shopify Consumer Privacy Policy.

7. Overseas service providers

Some providers, including Shopify, Mailchimp and Google, may store or process personal information outside New Zealand. Where the Privacy Act 2020 applies to an overseas disclosure, we take reasonable steps to ensure the information is protected by safeguards comparable to those required in New Zealand, or otherwise disclose it only where permitted by law.

8. Marketing communications

If you subscribe to marketing, we may send you information about products, offers and store news. You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us. Unsubscribing from marketing will not stop essential messages about your orders or account.

9. Security and privacy breaches

We use reasonable administrative, technical and physical safeguards to protect personal information from loss, misuse, unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

If a privacy breach occurs that has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.

10. How long we keep information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected or for another lawful purpose. New Zealand tax and business records, which may contain order information, are generally retained for at least 7 years. When information is no longer required, we will take reasonable steps to securely delete it or de-identify it.

11. Accessing or correcting your information

You may ask for access to personal information we hold about you and ask us to correct it if you believe it is inaccurate or incomplete. Contact our Privacy Officer using the details below. We may need to verify your identity before responding.

We will respond within the timeframe required by the Privacy Act 2020. In most cases, this is within 20 working days.

12. Complaints

If you have a privacy concern, please contact our Privacy Officer first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

13. Children's information

Our store is intended for adults. We do not knowingly collect personal information from children without appropriate authorisation. If you believe a child has provided personal information to us, please contact us.

14. Changes to this policy

We may update this Privacy Policy when our practices, service providers or legal obligations change. The current version will be posted on our website with an updated date.

15. Contact our Privacy Officer