Shipping policy
Shipping Policy
Last updated: 14 October 2026
This Shipping Policy applies to orders placed with Boat Parts NZ through boatparts.co.nz.
1. Where we ship
We currently ship to addresses within New Zealand only.
2. Order processing and dispatch
Orders are processed Monday to Friday, excluding New Zealand public holidays.
Orders placed before 3:00 pm are usually dispatched on the same business day. Orders placed after 3:00 pm are usually dispatched on the next business day. During busy periods, dispatch may take up to 2 business days.
Special-order, back-order, or made-to-order products may have longer dispatch times. Any different timeframe will be shown on the product page or confirmed with you before the order is processed.
You will receive a dispatch confirmation with tracking details when your order has been sent.
3. Estimated delivery times
Estimated delivery times after dispatch are:
- North Island: 1 to 3 business days
- South Island: 2 to 4 business days
- Rural addresses: Allow an additional 1 to 2 business days
These timeframes are estimates, not guarantees. Weekends and public holidays are not business days. Courier delays, severe weather, remote locations, and other events outside our reasonable control may affect delivery.
4. Shipping charges
Shipping charges are calculated at checkout using the delivery address, parcel size, and parcel weight. Any applicable rural delivery charge will be shown before payment is completed.
5. Tracking
Orders are sent using tracked courier services. If you have not received tracking information within 2 business days after the expected dispatch date, please contact us through our Contact page or reply to your order confirmation email.
6. Local pickup
Local pickup from Red Beach, Auckland may be available by prior arrangement. Please wait until we confirm that your order is ready and provide collection instructions before travelling to collect it.
7. Delivery instructions and authority to leave
Please provide a safe and accessible delivery location. If you request authority to leave, the courier may leave the parcel at the location you specify without obtaining a signature.
Giving authority to leave does not limit any rights you may have under New Zealand consumer law. If tracking shows delivery but you cannot locate the parcel, contact us promptly so we can investigate with the courier.
8. Incorrect or incomplete addresses
Please check your delivery address carefully before submitting your order. If you notice an error, contact us as soon as possible.
If an incorrect or incomplete address causes a parcel to be returned, redirected, or redelivered, we may charge the reasonable additional courier cost. This does not limit your rights where the address error was caused by us or our service provider.
9. Delayed, lost, or damaged deliveries
If we arranged the delivery, please contact Boat Parts NZ about any delay, loss, or transit damage. We will work with the courier and keep you informed.
For damaged deliveries, please retain the product and packaging and, where possible, provide photographs. Contact us promptly after discovering the damage so we can investigate. A delay in contacting us does not remove any rights you have under the Consumer Guarantees Act 1993.
If an order does not arrive within the agreed timeframe, or within a reasonable timeframe where no date was agreed, you may have remedies under the Consumer Guarantees Act 1993.
10. New Zealand consumer rights
Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.
11. Contact us
For shipping questions, contact us through the Contact page at boatparts.co.nz or reply to your order confirmation email. Please include your order number.