Refund policy

We want you to be satisfied with your purchase. This policy applies to all products purchased from Boat Parts NZ.

Change-of-mind returns

You may return any product within 30 days of delivery if you change your mind.

To qualify for a change-of-mind return, the product must be unused, undamaged and returned with its original packaging where reasonably possible. You will also need your order number or other proof of purchase.

The customer is responsible for arranging and paying the return shipping for change-of-mind returns. Original shipping charges are not refundable.

We do not charge a restocking fee.

Faulty, damaged or incorrect products

If a product is faulty, damaged, incorrectly described or different from what you ordered, please contact us as soon as possible.

We may ask for photographs or other information and may need to inspect the product before confirming the appropriate remedy.

Depending on the circumstances and your rights under the Consumer Guarantees Act 1993, we will provide a repair, replacement or refund.

You may initially be asked to arrange the return. If the product is confirmed to be faulty or otherwise covered by the Consumer Guarantees Act, we will reimburse reasonable return shipping costs where required by law. If returning the product would involve significant cost, we will arrange collection at our expense where required by law.

Refunds

Once we receive and inspect your return, we will advise whether the refund has been approved.

Approved refunds will be made to the original payment method. Your bank or payment provider may take additional time to process the refund.

For change-of-mind returns, the refund covers the product price only. Original and return shipping charges are not refundable.

For faulty, damaged, incorrectly described or incorrect products, refunds and shipping costs will be handled in accordance with the Consumer Guarantees Act 1993.

Return shipping

Please package returned products securely. We recommend using a tracked shipping service, as you remain responsible for the product until it reaches us.

Return shipping is paid by the customer for change-of-mind returns. There is no restocking fee.

Starting a return

Your name
Your order number
The product you want to return
The reason for the return
Photographs if the product is faulty, damaged or incorrect

We will provide the return address and instructions.

Your rights under New Zealand law

Nothing in this policy limits or excludes any rights you have under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.